PLEASE NOTE: York Central Hospital is unable to answer questions regarding specific procedures or situations, nor give medical advice via this service. If you have a medical question, please see your family physician.

York Central Hospital receives many questions about our programs and services. Below are some of the most commonly asked questions. To view an answer, click on the word answer after the question you’d like the response to.

If we have not answered your question and it is general in nature, please ask it in the space provided below and we’ll do our best to answer your question within five business days. In order to answer your question, we require your complete, correct e-mail address. Without your e-mail address spelled correctly we cannot answer your question. Please double check that you have spelled your e-mail address correctly.

Answer:
York Central Hospital is located at: 10 Trench St., Richmond Hill, Ontario, Canada. Trench Street is between Bathurst St. and Yonge St. on the north side of Major Mackenzie Drive. A map showing how to get to York Central Hospital can be found by visiting the Contact Us page.

Answer:
General visiting hours are 11:00 a.m. to 8:30 p.m. Children are permitted to visit as long as they are accompanied by an adult. There are special exceptions to our visiting hours which are as follows:

Critical Care: Visiting is limited to the immediate family and adults only. Ten minutes in any hour, 24-hours a day. Exceptions will be made at the discretion of the Nurse-In-Charge.

Maternity: Visiting hours for this unit are from 11:00 a.m. to 2:30 p.m. and from 4:30 p.m. to 8:30 p.m. seven days a week. Fathers and siblings can visit any time, except during rest period.

Paediatrics: Parents may visit any time. Other visitors should follow the general visiting hours. Children under 8 years of age are allowed to visit after arrangements are made with the Nurse-in-Charge. Only parents and grandparents may visit children who are in isolation.

Psychiatry: Monday to Friday from 4:00 to 8:30 p.m., weekends and holidays from 11:00 a.m. to 8:30 p.m.

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Answer:
York Central Hospital provides parking for our patients and visitors in a number of locations. Find out more about parking under Services and Amenities.

All proceeds from York Central Hospital’s Parking Service supports maintenance of our parking facilities as well as much needed medical equipment and supplies.

Answer:
York Central Hospital operates a Fast Track Clinic in our Emergency Department which is open seven days a week from 12:00 noon until 1:00 a.m. Patients with non-life-threatening injuries or illnesses are assessed by the Emergency Department Triage Nurse who directs patients requiring stitches, uncomplicated casting etc., to the Fast Track Clinic.

Creating a separate area with its own staff for patients with non-life threatening ailments enables the doctors and nurses in the main Emergency Department to focus their efforts on the more seriously ill cases.

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Answer:
For information regarding career opportunities, please contact our Human Resources Department at 905-883-2030 or send your resume to resumes@yorkcentral.on.ca. For a complete listing of current career opportunities, please refer to our Careers section on the left side of our homepage www.yorkcentral.on.ca.

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Answer:
Thank you for your interest in volunteering at York Central Hospital. Volunteers are the extension of the quality care we provide to the community. We believe our volunteers contribute to the professional environment and enhance the quality of care.

• York Central Hospital is looking for volunteers who understand and wish to work in an environment where:
• Patients are the Priority
• Personal and Professional Development is Fostered through Initiative, Adaptability & Commitment.
• Communication is Open and Honest (Fluent English is a Requirement, Second Languages are an Asset)
• Respect is Mutual and Enhanced by Trust, Dignity and Compassion

Provided you are at least 14 years of age (we have no upper limit!), we will be happy to consider your application. For adult volunteers we request a minimum of a six-month commitment. Some positions require a 12-month commitment based on the level of complexity of the position. For student volunteers we request a commitment of a minimum of 50 hours.

Adult Volunteers are accepted on an ongoing basis with volunteer orientation occurring twice a month. Students Volunteers are accepted in September and June (please see How to Become a Student Volunteer (hyperlink) for the next scheduled Information Session).

1. The process to be considered for an Adult Volunteer placement is:
2. Complete the Application Form, have your family physician complete the Health form (2-step Mantoux TB test), and provide
3. References from people other than family members or friends. You may wish to include a current resume.
4. Bring your completed application package to the Volunteer & Community Resources Office. Candidates that meet the criteria will be contacted to arrange an interview.
5. At the interview we will determine if there is a position available that benefits both you and the hospital.

Successful candidates must attend a 2-hour orientation, buy a uniform ($20) in the Gift Shop and meet your supervisor for training before officially starting.

For further details please contact the Volunteer and Community Services Office at: (905) 883-1212 ext. 2057.

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Yes, York Central Hospital is pleased to have midwives as part of our Labour and Delivery Team. To view a list of midwives currently practising at York Central Hospital, please visit the Physicians section of our website (www.yorkcentral.on.ca). Midwives names and contact numbers are listed within the Obstetrics//Gynaecology area.

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The cost of semi-private and private accommodations maybe partially or fully covered by employer or other private health insurance. We encourage you to verify your employee or other private health insurance coverage with your insurance company prior to admission to the hospital. At York Central Hospital, the additional cost of semi-private accommodations (two people per room) is $190.00 a day, and the additional cost of private accommodation (only one person per room) is $225.00 a day. These are accommodation fees only and do not cover any other fees that may be associated with your delivery.

For non-residents of Canada, ward accommodations (four people per room) is $2,000.00 per day.

If you have any further questions about the cost of accommodation please contact our Client Liaison office at (905) 883-2075.

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The Foundation’s current fundraising focus it the Share the Spirit of Care Campaign in support of our Acute Care redevelopment and expansion project, beginning fall 2005. You may also designate your donation to any existing program or service.

There are many easy ways for you to donate today:

By Mail: Please make your cheque payable to York Central Hospital Foundation and mail to:
York Central Hospital Foundation
10 Trench Street
Richmond Hill , Ontario L4C 4Z3

Online: Click here to “ donate now.”

By Phone: Call us at: 905-883-2032 - using your Visa, Mastercard or AMEX

Visit our Offices: York Central Hospital Foundation is located at:
9631 Yonge Street, Suite 203 (at Clarissa)
Richmond Hill
Office Hours: 8:30 to 5:00, Mon – Fri

Thank you for supporting York Central Hospital Foundation.

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Answer:
The EEG clinic is located on the third floor of the hospital's C Wing – Langstaff.  Appointments can be booked by calling the hospital's Respiratory Therapy Department at (905) 883-1212 ext. 7140.

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Answer:
Private rooms cannot be reserved in advance. The post-partum unit at York Central Hospital has only 2 private rooms at the present time. These rooms are distributed on a first come first serve basis to those patients with private coverage.

Please note that if another patient has had a stillbirth or if a neonatal death occurs, occupants of private rooms may be asked to move to a semi-private room in order for the family to grieve in private.

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Question:
How do I obtain a copy of my York Central Hospital Health Records?

Answer:
Please click on the following link to go to: Obtaining a Copy of Your Medical Records on the Services section of the website. You can also reach our Health Records department at (905) 883-2200, ext. 1. Medical records can be obtained Monday through Fridays from 8:00 a.m. to 4:00 p.m. Medical records are not available to the public on holidays.

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Answer:
Diagnostic tests at York Central Hospital require a requisition from your physician. To book your test, please call the hospital’s Diagnostic Imaging Department. at (905) 883-2004 and listen carefully for the test that you require. Please have your health card number handy as you will need it to make your appointment.

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Question:
Do you have a Respite Care Service? If so, how do I contact them?

Answer:
Yes, York Central Hospital is pleased to offer Respite Care to our community. For details please contact our Clinical Practice Leader at: (905) 883-1212, ext. 4914.

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Answer:
Please call the CCAC at 1-888-470-2222 for more information on how to apply or if you require further information about this specific facility, please call York Central Hospital’s Long-term Care Facility (managed by Extendicare) at (905) 883-1212, ext. 2498

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Answer:
York Central Hospital has a wide range of specialists and general physicians affiliated with our organization. Please click on the following link to visit the Physicians section. You will find a complete listing of doctors who hold privileges at York Central Hospital.

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Answer:
York Central Hospital’s Patient Relations Coordinator can be reached
by phone at (905) 883-1212 ext. 7494, Monday to Friday from 9:00 a.m. to 5:00 p.m.or
by email at patient_relations@yorkcentral.on.ca.

You can also send letters of compliment or concern to the attention of:

Patient Relations
York Central Hospital
10 Trench St reet
Richmond Hill , ON
L4C 4Z3

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Question:
How can I arrange homecare from my family member?

Answer:
For information on how to arrange home care service in York Region, please contact the Community Care Access Centre (CCAC) of York Region at 1-888-470-2222.

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Question:
Are there Sexual Assault counselling services at York Central Hospital?

Answer:
York Central Hospital is the York Region Domestic Abuse and Sexual Assault Care Centre and offers one-on-one counselling to youth and adults who have recently disclosed or experienced a sexual assault. The Centre is now located at York Central Hospital’s Jacob Keffer Site, 37 Jacob Keffer Parkway in Vaughan.

Please call the York Region Domestic Abuse and Sexual Assault Care Centre at (905) 832-1406, ext. 3 or 1-800-521-6004, ext. 3, for further information or to make an appointment.

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Question:
When did the hospital open?

Answer:
York Central Hospital officially opened its doors in November of 1963.

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Question:
How can I arrange for a tour of the Labour and Delivery Unit?

Answer:
Please contact our Childbirth Education office to arrange a tour of the York Central Hospital Family Birthing Centre or any of our pre and post natal classes.

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