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Patient and Family Information
Philosophy of Care
Palliative care is a program of active compassionate care primarily directed at improving the quality of life of the dying. It is the belief of the interdisciplinary team that care be provided in a sensitive and skilled manner that meets the physical, psycho-social and spiritual needs of both the patient and the family.
Our focus is to have:
- comfortable patients, who understand and direct their care as much as they wish or
are able,
- family or relationship networks that feel informed and supported,
- staff who believe in compassion with expertise to deliver quality care.
Who We Serve:
- The Palliative Unit is chosen by the patient, family and team to best meet complex
physical and
psycho-social needs when community resources are insufficient to
support them.
- The patient does not require acute medical services and has given instructions for
comfort measures only (including no CPR order).
- The patient is in the terminal phase (3 months or less) of their illness.
- Referrals can be initiated by any health care professional, patient or family member
To refer, or for further information, contact the Clinical Practice Leader at:
(905) 883-1212 ext. 3890 or fax 905-883-2430.
Accommodation
Both private (one bed per room) and ward (two beds per room) accommodation are available. Accommodations offered will be based on request and availability. If private accommodation has been requested, the patient will be charged the private accommodation rate from the date of admission. Otherwise the patient will be moved to a two-bed room as soon as one becomes available. Information about cost of a private accommodation is available by calling the Client Liaison at (905) 883-1212 ext. 3809.
Please note: York Central Hospital is unable to obtain information about your insurance benefits. Please ensure that you know your insurance coverage. Rehabilitation and Complex Continuing Care coverage differs from regular hospital insurance coverage. Costs incurred beyond your health care coverage will be billed to you directly.
Co-Payment Fee
Patients admitted to the Palliative Unit with the stay of 90 days or less will not be charged Chronic Care Co-Payment Fee. If the patient's stay in the Palliative Unit exceeds 90 days, it shall be deemed that Complex Continuing Care is required and the Co-Payment Fee will be charged.
What to Bring
- Pajamas and housecoat. We suggest a knee length rather than floor length housecoat
for ease of walking.
- Slippers and/or flat-soled shoes.
- Comfortable, easy dressing clothing, such as a track suit and sweat shirts
- Radio with favourite CD's or tapes
- Eye glasses, hearing aids, dentures
- Any assistive devices such as your walker or cane.
- All items except clothing need to be labeled
- Comfort items such as pillows, blanket, pictures, etc.
Personal care products such as toothbrush, toothpaste, shampoo, Kleenex, lotions, mouthwash, and any other items you may require such as razor and sanitary napkins. For your convenience some of these items may be purchased from our Gift Shop. Please note that the unit will not supply these items.
Electrical equipment such as a razor, hair dryer, radio, etc. should be inspected by our maintenance staff. Please speak to your nurse to make these arrangements.
Please do not bring credit cards, jewelry or other valuables to the hospital.
The hospital does not assume responsibility for the loss of such items. A small amount of cash is usually sufficient for purchases from the gift shop or cafeteria.
Your Care Team
An interdisciplinary team of healthcare professionals provides the Continuing Care Program services. Your care team includes you and your family/caregiver. For more information please refer to the Continuing Care Program brochure or directory located in the patient room.
Meal Times
Meals are provided in the dining room as well as the patient room, depending on the patient's condition.
Television and Telephone
Telephones are located at the patient bedside.
Patients or caregivers are required to bring their own television sets and arrange for cable hook-up with Rogers Cable. Information about cable services and the telephone number to call for hook-up arrangements is available at the Communication Centre.
Parking
York Central Hospital provides parking for our patients and visitors in a number of locations. Find out more about parking under Services and Amenities.
Visiting Hours
Visiting hours are flexible depending on the patient wishes and needs. If family wishes to stay overnight, sleep chairs are available.
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